California Health Plan Uses AI to Re-Enroll Medi-Cal Members During Unwinding

Kern Family Health Care deployed AI-powered outreach technology from Careforce to retain thousands of Medi-Cal enrollees at risk of disenrollment during California's Medicaid redetermination process. The technology automated member communications to facilitate renewal completion. The initiative reflects health plans' operational response to coverage losses during unwinding. It demonstrates technology-enabled retention strategies now being tested by MCOs facing enrollment volatility.

Managed Care