State Policy
Research Suggests Best Practices for State Medicaid Renewal Outreach Communications
Research examines effective methods for state Medicaid agencies to communicate with enrollees during renewal periods and help them navigate administrative requirements. The analysis addresses how states can improve outreach strategies to reach beneficiaries facing renewal deadlines and support completion of required paperwork. The findings aim to reduce procedural coverage losses during redetermination periods by improving communication effectiveness. States implementing renewal strategies or responding to federal reporting requirements may apply these evidence-based practices to improve retention rates.
Why it mattersStates operating under heightened CMS renewal reporting requirements need evidence-based communication strategies to reduce procedural terminations and demonstrate compliance with federal expectations for beneficiary retention.