Medicaid Directors in Three States Discuss Using Personal Experience to Guide Policy

The National Association of Medicaid Directors podcast features Medicaid leaders from Pennsylvania, Idaho, and Oregon discussing how their personal experiences inform program design and service delivery decisions. The directors describe approaches to simplifying enrollment and access, centering beneficiary perspectives in policy development, and translating lived experience into operational improvements. The conversation provides peer insights for state Medicaid agencies on incorporating beneficiary-centered design principles into program administration.

Managed Care