GAO Finds HUD Cannot Track Service Coordinators Due to Data Quality Failures
A GAO report found that HUD lacks uniform data entry procedures for service coordinators in multifamily housing and cannot determine how many properties employ them or whether properties comply with program requirements. HUD also does not routinely analyze performance reports from service coordinators. Stakeholders reported service coordinators help residents avoid eviction and apply for Medicaid, but five studies showed mixed results on health, financial, and housing outcomes. Rural challenges include managing multiple funding sources, limited service providers, and long distances to services.
Medicaid managed care organizations partner with housing providers to address social determinants of health, and weak HUD oversight of service coordinators limits visibility into whether housing-based care coordination effectively connects members to Medicaid services and reduces avoidable utilization.
LTSS · Managed Care
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