Health Systems Build Digital-First Primary Care Teams Alongside Clinics
Becker's Hospital Review reports that Cleveland Clinic, Inova Health System and MCR Health are redesigning primary care delivery to treat digital engagement as a parallel "second clinic" alongside traditional in-person visits. Cleveland Clinic Florida is building dedicated teams of medical assistants, nurses, pharmacists and advanced practice providers to manage a 153% surge in patient portal messaging since 2020, separate from scheduled office visits. Inova is restructuring scheduling and access pathways around patient convenience rather than traditional clinic hours, while MCR Health, a federally qualified health center, is emphasizing mobile services, community partnerships and outreach to overcome transportation and trust barriers. The shift reflects a broader industry move toward team-based, longitudinal care that is not tied to a single clinician, location or visit type.
For health plans and providers serving Medicaid populations, these access and staffing redesigns signal evolving primary care delivery models that could affect network adequacy standards, care coordination requirements, and value-based contracting expectations.
Managed Care
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