University Hospitals' IT Outage Drags On With No Restoration Date

University Hospitals, a Cleveland-based health system, still has no estimated timeline for restoring IT systems nearly two weeks after detecting unusual server activity on Oct. 22. A Nov. 2 update said facilities, emergency departments and physician offices remain open with most appointments proceeding as scheduled, but the MyChart patient portal is offline and the system cannot process payments at time of service since it operates cashless. Providers are using phone, Zoom or in-person visits in place of video calls, and printing, faxing or calling in prescriptions when e-prescribing is unavailable. UH has not disclosed the cause of the incident or whether patient data was compromised.